Refund policy
Return & Refund Policy
Effective Date: 12 Dec 2025
Brand: LULUMUND
Thank you for shopping with LULUMUND. Please read this policy carefully before placing your order.
Because our wigs are custom-made based on your exact specifications, we operate a strict final-sale policy to protect product hygiene and ensure fairness to every customer.
1. All Wigs Are Final Sale
All wigs are made to order according to the details provided by the customer.
For this reason:
All orders are final sale once production begins.
We do not offer refunds for our wigs except in rare cases approved by our team and only where the error is clearly from our side.
2. When a Return or Refund May Be Approved
We may approve a return, replacement, or refund only if:
You received a completely different wig from what you ordered.
There is a verified mistake on our part in fulfilling your order.
Important: Approval is decided by our team after review.
3. What We Do Not Accept
We do not accept returns or refunds for:
Change of mind or personal preference
Incorrect information on cap size or specifications provided by the customer
Shipping delays caused by couriers, customs, or third-party logistics
Packages marked as delivered but misplaced after delivery
Normal shedding, tangling, or wear due to usage, styling, or improper care
Any wig that has been worn, altered, washed, dyed, cut, or has the lace cut
4. Reporting an Issue
If you believe there is an error with your order, you must contact us within:
48 hours of delivery
Please include:
Your order number
Clear photos and/or video showing the issue
The original packaging (if applicable)
Do not install, cut lace, dye, wash, or alter the wig before your claim is reviewed. Any altered item may be automatically disqualified from return eligibility.
5. Resolution Options
If your claim is approved, a refund to the original payment method (only where appropriate and approved)
The resolution offered will depend on the nature of the issue.
6. Return Conditions (If Approved)
Approved returns must meet these conditions:
Item must be unused and unaltered
Lace must be uncut
Wig must be in original condition and packaging
Return must be shipped within [3–7] days of approval
7. Shipping Costs for Returns
If the error is confirmed to be ours, we will cover or reimburse return shipping.
If the return is due to reasons outside our control, the customer may be responsible for shipping costs (if a return is still approved).
8. International Orders
For international customers:
Import duties, taxes, and customs fees are not refundable.
Courier delays or customs holds are not grounds for refunds.
9. Contact Us
For return or order-related concerns, contact:
Email: Lulumundhairs@gmail.com
phone: +14028250110