Shipping policy
Thank you for shopping with LuLumund! We are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy to understand how we process and deliver your purchases.
1. Order Processing Time
- All orders are processed within 3-5 business days after receiving your order confirmation email. You will receive a notification once your order has been shipped.
- Orders are not processed or shipped on weekends or holidays.
- If we experience a high volume of orders, processing may be delayed by a few days. In case of significant delays, we will notify you via email.
2. Shipping & Delivery Estimates
Estimated Delivery Times:
Our processing timeframe is 1 to 2 days.
Our delivery timeframe is 7-10 business days. Absolutely worth the wait.
Please note that delivery times are estimates and may vary based on your location and external factors like holidays, or carrier delays.
3. Shipment Confirmation & Tracking
Once your order has been shipped, you will receive a shipment confirmation email with a tracking number. You can use this number to track your package’s progress until it reaches your doorstep.
4. Incorrect or Damaged Orders
If you receive an incorrect or damaged item:
- Contact us immediately at Lulumundhairs@gmail.com with your order number and photos of the damaged item.
- We will arrange for a replacement or refund at no extra cost.
5. Return Shipping
If you are not satisfied with your order and wish to return it, please refer to our Return Policy for detailed instructions.
For questions or concerns regarding returns or shipping, contact us at Lulumundhairs@gmail.com
We appreciate your trust in LuLumund and are committed to providing you with a smooth shopping experience!